ASKED AND ANSWERED
Frequently Asked Questions (FAQ)
Welcome to our FAQ resource! Here you'll find answers to the most common questions from our community members. Have a question we haven't covered? We'd love to hear from you at VHAVIPConvener@va.gov.
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About the Community
Who is the VIP Community of Practice Convener?
The Convener is a neutral organization contracted by the Department of Veterans Affairs to establish and facilitate the Veteran Interoperability Pledge (VIP) Community of Practice (CoP). The Convener serves as an independent facilitator that brings together healthcare organizations, industry participants, and stakeholders across the digital health community with no proprietary interest in the outcomes.
The Convener's primary responsibilities include:
- Facilitating the VIP CoP: Managing a collaborative Community composed of providers, payers, digital health vendors, standards development organizations, and federal entities focused on improving Veteran care and interoperability
- Neutral coordination: Ensuring all voices are heard equally and that no segment is disadvantaged in discussions, providing confidence to all participants through signed non-disclosure agreements and conflict-of-interest statements
- Administrative support: Organizing regular meetings, developing agendas, tracking actions, maintaining a collaboration repository, and distributing meeting minutes
- Sustainability: Providing long-term continuity and professional facilitation to ensure the VIP Community of Practice remains effective as membership grows and evolves
The Convener operates independently outside the VA firewall, making the VIP Community of Practice accessible to all stakeholders while maintaining neutrality and confidentiality.
Privacy and legal
Does the health system need express consent from the Veteran to query the VA Confirmation API and obtain the Veteran's status?
- The use case for Phase 1 of Veteran Identification is for access by community healthcare providers and is assumed to be covered under HIPAA Treatment or Payment provisions.
- There is no requirement to obtain express consent from the patient to query VA for his/her Veteran status; however, without express consent the access must be covered under HIPAA Treatment or Payment provisions.
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Does the health system need to update its notice of privacy practices (NPP) to include language related to querying VA?
VA strongly suggests that the health system and its legal/compliance teams evaluate their current NPP to include obtaining information from the VA under access related to their own treatment or payment activities related to the patient under HIPAA Treatment and Payment provisions.
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What about access under the HIPAA Health Care Operations provision?
We anticipate future use cases that would fall under the Health Care Operations exception, such as bulk data access for Quality Assessment; however, this is a little more of a tricky nuance and we recommend working with VA to outline requirements.
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Is a Business Associate Agreement with VA required for this exchange?
A BAA is not required for this exchange; however, VA notes that the health system may have an existing BAA or Veterans Care Agreement (VCA) that may address data access rights. VA recommends the health system and its legal/compliance teams review these and other related documents, if applicable.
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Do the health systems need to include a requirement to allow a Veteran to opt out of having their Veteran status stored in their EHR?
VA does not dictate whether a health system permits a Veteran or patient to opt out of queries for information from other entities, such as VA, or the placement of information from other entities in the health system's EHR on the Veteran or patient. This is a decision for the health system following its applicable laws and policies.
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Are there audit requirements above and beyond HIPAA?
VA does not impose any audit requirements on health systems for querying the VA Confirmation API to obtain the Veteran's status. VA has audit requirements for its own systems that include, but are not limited to, those required by HIPAA.
Veteran Confirmation API
What does the authorization agreement of the Veteran Confirmation API look like?
VA API Terms of Service include provisions regarding data rights and usage, including privacy, and must be reviewed and agreed upon before access to the Sandbox is granted. These terms can be accessed here: [VA API Platform | Terms of Service](https://developer.va.gov/terms-of-service)
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What does the Veteran status mean when confirmed by the VA?
- 38 U.S.C. 101 defines Veteran as "a person who served in the active military, naval, air, or space service, and who was discharged or released therefrom under conditions other than dishonorable."
- A person may have served without being entitled to the VA benefits of a Title 38 Veteran. If so, the Veteran Confirmation API will return a "not confirmed" status. As stated in the API documentation, reasons for this can include dishonorable character of service or insufficient length of active-duty service, dates of service, disability details, and so on. This API does not provide details about a person's service experience or insight into why a person is "not confirmed" as a Title 38 Veteran.
- Future use cases may include access to a VA API that confirms additional information about a Veteran, such as benefits eligibility, and will be revisited at that time.
Interoperability concepts
What is "white noise" in healthcare interoperability?
In healthcare interoperability, "white noise" refers to irrelevant, unstructured, or low-value data exchanges that clutter workflows and obscure meaningful information. This noise arises from non-standardized formats, redundant transmissions, or legacy system artifacts, complicating semantic understanding despite structural data flow.
Causes in HL7 contexts: Proprietary HL7 v2 customizations and optional fields create variability, generating inconsistent messages that systems must filter amid routine ADT or ORU traffic. In FHIR, unprofiled resources or incomplete implementations add similar noise, diluting focus on critical workflows like order fulfillment.
Mitigation strategies: Semantic interoperability standards (e.g., FHIR profiles, USCDI data classes) enforce precise definitions, reducing noise through validation and conformance testing. Tools like IHE profiles coordinate HL7/DICOM usage, ensuring only purposeful data crosses boundaries.
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How does VA define "Rural," "Highly Rural," and "Urban" Veterans?
The Veterans Health Administration (VHA) uses a standardized, nationally recognized methodology to define rurality for Veteran healthcare planning and resource allocation. To ensure consistency across programs, VHA follows the definition used by the Office of Rural Health (ORH), which is based on the U.S. Department of Agriculture's Rural-Urban Commuting Area (RUCA) codes.
How VHA classifies rurality, according to ORH guidance (ORH_RuralityFactSheet_508):
- Urban: RUCA codes 1.0 or 1.1. Located in an urban core with the majority of workers commuting within that core.
- Rural: RUCA codes 2 through 9 and 10.1 through 10.3. Areas outside urban cores that are not classified as highly rural.
- Highly Rural: RUCA code 10.0. The most remote occupied land areas, where less than 10% of workers commute to urbanized areas.
- Insular Islands: Veterans residing in U.S. territories (e.g., Guam, U.S. Virgin Islands). Designated separately and not coded using RUCA.
Learn more: [VHA Office of Rural Health Home](https://www.ruralhealth.va.gov/)
Joining and membership
How do I become a Community member?
Membership is open to organizations engaged in Veteran care coordination, health information exchange, and related interoperability work, including health systems, EHR vendors, payers, federal agencies, and academic medical centers. Start on the Become a Member page. The interest form takes about five minutes and helps the Convener team schedule an onboarding call, connect you with relevant peers, and place you in the right working sessions. After the onboarding call, you create your member account on this site; the Convener team approves new accounts, and your Welcome Kit arrives with the invitation to activate your Member area.
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What is expected of member organizations?
The Community expects good-faith participation: attending meetings where feasible, contributing expertise to Workgroup discussions, and engaging constructively with other members. There are no formal attendance requirements for observers. Active Workgroup members are asked to maintain consistent participation to support the group's momentum. Participation is voluntary and self-funded, with no membership fee and no commercial advocacy.
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Does my organization need to review any policies before participating?
The VIP Community of Practice is a vendor-agnostic, non-commercial forum. Participation does not require a formal agreement; the Community Charter describes member expectations, and engagement is governed by good faith and consensus. All participants should be aware that the Community Charter includes the following language adopted from VA's Office of General Counsel: "Participation in the Veteran Interoperability Pledge Community of Practice may cause an organizational conflict of interest for future VA procurement opportunities, which will be governed by the Federal Acquisition Regulation (FAR)." Member organizations with existing or anticipated procurement relationships with VA should consult their legal or compliance teams before engaging in Workgroup discussions. This is particularly relevant for technology vendors, EHR vendors, and systems integrators. Health systems, academic medical centers, and non-commercial research organizations are generally not affected by Organizational Conflict of Interest (OCI) provisions under the FAR, but each organization should make that determination for itself. The Convener team can provide the Community Charter and additional context to support an internal review: VHAVIPConvener@va.gov.
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What is the Community Charter?
The Community Charter is the foundational governance document of the VIP Community of Practice. It defines the Community's purpose, goals and objectives, membership expectations, decision-making processes, and operating norms for both the plenary and the Workgroups. The Charter was ratified by Community members at the April 1, 2026 plenary meeting and has been submitted to VA for formal review; any changes resulting from that review will be shared with the full Community. Members can find the Charter under Community outputs on the Member Dashboard and in the Knowledge Management repository. Questions may be directed to VHAVIPConvener@va.gov.
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How often does the Community meet?
The full Community meets in plenary the first Wednesday of each month at 1:00 PM ET, approximately 60 minutes via Microsoft Teams. Each Workgroup also meets monthly: Veteran Confirmation on the second Tuesday of the month at 2:00 PM ET, and Program Eligibility and Coordination Workflows on the third Thursday of the month at 1:00 PM ET. Contact the Convener team to request a meeting invitation: VHAVIPConvener@va.gov.
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Do I have to join a Workgroup?
No. Workgroup participation is voluntary. Members may attend plenaries, review materials in the Knowledge Management repository, follow and post in the Forum, and answer open asks from the Member Dashboard without joining a Workgroup. That said, Workgroup participation is where the most substantive Community work happens, and members generally find it the most valuable form of engagement.
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Who do I contact with questions?
For general questions, meeting logistics, and account or access issues, email VHAVIPConvener@va.gov. For Veteran Interoperability Pledge information, email VeteranInteroperabilityPledge@va.gov.
Using the Community platform
What is the Member Dashboard?
The Member Dashboard is a member's working space on this site. After logging in, members land there automatically. The dashboard shows the next plenary date, quick actions, the active Workgroups with their leads and meeting times, finished Community outputs, open asks from the Workgroups, and quick access links to the Knowledge Management repository, Standards Watch, and the Community's sign-up and input forms.
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What is the Forum?
The Forum is the Community's peer collaboration space, where members connect between meetings: share ideas, ask questions, and collaborate with peers across health systems, EHR vendors, payers, and federal partners. Members reach it from the Forum button on this site; the site login carries over automatically, with no separate password. The Forum includes spaces for each Workgroup, an Open Discussion area, a Shared Resources area, and Announcements from the Convener team. Member profiles also live in the Forum.
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Where do Community documents live?
The Knowledge Management repository is the Community's document library. It holds onboarding materials, the Community Charter, meeting materials, Workgroup outputs, and reference resources. Members open it from the Quick access panel on the Member Dashboard; it opens directly in the browser with no additional login. To contribute a document, members send it to their Workgroup lead or to VHAVIPConvener@va.gov, and the Convener team files it with the contributor's name and organization attached.
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I cannot log in, or my account has not been approved yet. What should I do?
Email VHAVIPConvener@va.gov with your name, organization, and a description of the issue. New accounts require Convener approval, typically within two business days. Access issues are resolved within two to three business days.